Frequently Asked Questions

The Revamp Ug handle delivery for its own managed projects from the start. For consultant tier projects, the costs are discussed with the client.

Yes. Online payment is available for orders where online checkout is enabled.

Yes. You can browse the shop and explore products without signing in.

Yes. Bespoke requests can be assessed based on the design, materials, dimensions, finish and intended use.

You can request a cancellation, but approval depends on the stage of the order and the applicable terms.

Yes. You can start with a consultation or direct enquiry so we can understand what you need and recommend the appropriate next step.

Yes. A consultation can be the starting point for a broader engagement where the project requires it.

Membership can include access to events and experiences organised for members, subject to the programme and event availability.

Availability is shown on the relevant product. Some pieces may be in stock while others may be made to order, available on request or offered for pre order.

Yes. Relevant financial documents can be associated with your account and project for later reference.

Yes. We can help you compare options based on design suitability, specifications, quality, availability and budget.

Yes. Architects and interior designers are among the professionals the Trade Program is intended to support.

Yes. Floor plans, imagery, material selections and 3D visualisations can all help you understand the proposed result before implementation.

Yes. The program is designed to support professionals who purchase or source products for their projects and clients.

Yes. Contact us with the project details and we can determine the appropriate support or follow up required.

Yes. We can assist with procurement and the logistics involved in bringing products into the project.

Some are. The product specifications and description determine where a particular piece is intended to be used.

Yes. The system supports client conversations so project communication can stay together with your project information.

Membership can be structured into different tiers, depending on the current programme offering.

Yes. We can work with floor plans and develop layouts that support the intended use and overall design of the space.

This depends on the order, availability and logistics schedule. We can coordinate a suitable delivery arrangement where possible.

Yes. A consultation can be useful when you are still exploring the direction, scope or possibilities for your space.

Yes. Custom millwork includes kitchens, wardrobes and other built in storage solutions.

Yes. The wishlist lets you save pieces you are interested in and return to them later.

The payment methods available to you are shown during the applicable payment process. Where mobile money is supported, it will be presented as an option.

Returns depend on the product and the terms that apply to the purchase. Please check the relevant product or order terms before buying.

Tracking availability depends on the shipment and delivery arrangement. Where tracking information is available, it can be provided as part of the fulfilment process.

Trade membership can provide access to trade benefits, including preferential pricing where applicable.

Yes. These can be very useful, especially when discussing layout, space planning and design direction.

Yes. WhatsApp can be used as a customer communication channel where available, including for enquiries and certain order discussions.

Yes. The shop supports a cart so you can add multiple products before checkout.

Yes. Quotes are used for project work, sourcing and situations where a standard shop checkout is not the right fit.

Yes. You can subscribe to receive relevant updates and communication from The Revamp UG.

Depending on the membership offering, members may receive access to products, events or experiences that are not offered in the same way to the general public.

Yes. Our sourcing service can be used for specialised, custom or difficult to find pieces.

Yes. For a full turnkey engagement, we can coordinate design, sourcing, procurement, logistics, project management and installation.

For suitable products, customisation may be possible. The available options depend on the manufacturer, supplier and product.

You can submit a trade application through the website and provide the requested business information and supporting documentation.

Yes. Project visualisations can be made available through the client portal where they form part of the project.

Yes. We can work alongside existing professionals where the structure of the project calls for it.

Yes. International sourcing is part of what we do.

It can if the circumstances behind the quotation change, such as specifications, quantities, sourcing costs, shipping or other project requirements.

Yes. Product dimensions are provided where available, and our team can clarify product details before you place an order.

Yes. Consultations can be arranged virtually or in person depending on the service and circumstances.

Yes. Custom millwork can extend to walls, ceilings and other built elements as part of a project.

Yes. Installation can form part of a complete design and project management engagement.

Membership can be requested through the website, after which the applicable membership process and terms are provided.

Contact us promptly and include photographs, your order information and a description of the issue.

Yes. Consultations and project discussions can be handled remotely where appropriate, and international sourcing can also be arranged when a project requires it.

Yes. Project progress and relevant project activity can be made available through the client portal.

You can request a consultation through the website and provide the details of your project. We then use those details to determine the appropriate consultation arrangement.

Yes. Products listed in the shop can be purchased through the website, subject to their individual availability and ordering terms.

Yes. Project management is available as part of our broader project services.

You can browse the website without an account. An account is useful for features connected to orders, saved products and client services.

Applications are reviewed before approval. The timing depends on the completeness of the application and the review process.

Yes. We can manage multiple sourcing requirements as part of a project or sourcing request.

Yes. Colour, furniture, materials and finishes can all form part of the design process, depending on the scope of your project.

Where assembly is required and installation has been included in the order, yes.

Membership benefits depend on the membership level and current programme offering. These may include member experiences, access and other privileges.

Yes. Relevant financial documents such as quotations, invoices and receipts can be provided depending on the transaction.

Response times depend on the nature of the request and the support channel used. We aim to address customer and project enquiries as promptly as possible.

Yes. We can handle furniture selection, sourcing, procurement, logistics and installation as part of a larger project.

Yes. Send us the product, image, link or as much information as you have and we can assess the sourcing request.

Benefits depend on the membership tier and current Trade Program terms. These can include trade pricing and access to trade resources.

Yes. We work on residential spaces as well as hospitality, real estate and other commercial projects.

Membership is designed to give clients access to a more connected relationship with The Revamp UG, including benefits and experiences associated with membership.

Yes. The client project system supports document and asset uploads where required for the project.

Choose the product you want, select any available options, add it to your cart and proceed through checkout. For products that require a quotation or sourcing arrangement, contact us instead.

Yes. Architecture is one of the services offered by The Revamp UG alongside interior design and related project services.

Contact us as soon as possible. Whether the order can be changed or cancelled depends on its status and whether it has already entered production, procurement or shipping.

For products that support variants, yes. Available colours, fabrics, materials or finishes depend on the specific piece.

Delivery can be arranged within Uganda. The exact arrangement depends on the order and delivery location.

The standard consultation duration in the current system is 45 minutes, unless a different arrangement has been made.

Yes. A project can focus on one room or a defined part of a larger property.

The timeline depends on the item, supplier, country of origin, production time and shipping arrangements. We can give a clearer estimate once we know what is being sourced.

Made to order and bespoke products may already be committed to production once confirmed, so cancellation options depend on the specific order terms.

We review the requirements discussed and determine the appropriate next step, which may be a design service, sourcing request, quotation or another project arrangement.

Yes. That is one of the reasons we offer sourcing. Send us the product or reference and we can assess whether it can be sourced.

New arrivals and editorial updates can be followed through the website and the Revamp communication channels.

For managed projects, yes. Delivery can be coordinated with the installation process.

Yes. Depending on the project, 3D visualisation can be used to communicate the proposed design before work is carried out.

The validity period is stated on the quotation itself. We recommend checking that date before making a decision.

Membership is intended for clients and individuals who want a deeper relationship with the Revamp design house and its offerings.

The application may require business information and supporting documents such as a business licence, certificate or tax information, depending on the application.

Yes. Project documents can be shared through the portal where they form part of your project.

The Trade Program is intended for eligible professionals and businesses working in areas such as interior design, architecture, development and related fields.

Bring anything that helps us understand the project, such as photographs, floor plans, measurements, reference images, ideas and a general sense of your budget and timeline.

The best place to start is by submitting a consultation or project enquiry. You can also use the available contact channels to reach the Revamp team.

We operate as a design house. Interior design is a major part of what we do, but our work also extends into architecture, global sourcing, procurement, custom work, project management and curated products.

A photo, link, product name, quantity, dimensions and important specifications are useful. Your budget and delivery location can also help us narrow the options.

Absolutely. We can work with what is already there and determine what should stay, what should change and what needs to be introduced.

Your order moves into processing according to the product and fulfilment arrangement. For project work, the next step follows the agreed project plan.

Yes. The wishlist lets you keep track of pieces you are interested in and return to them later.

You can contact The Revamp UG through the available support and communication channels and provide your order details so the issue can be reviewed.

Yes. International sourcing and logistics can be arranged where the project requires them.

The client portal is designed to give you access to relevant project information, documents, communication and project updates in one place.

Where a product has selectable options, those choices are shown with the product. For anything less straightforward, you can contact us before ordering.

Payment options depend on the order and the payment methods currently enabled for that transaction. For project work, payment arrangements are communicated as part of the quotation or agreement.

The Revamp UG brings together interior design, architecture, furniture sourcing, procurement, project management and installation under one design house. We help clients move from an initial idea to a finished, considered space.

Yes. We can work within an existing style, refine it or completely rethink the space depending on what you want.

Yes. Installation is available and can be included as part of a project or agreed separately depending on the order.

The project system supports notifications for relevant updates. The exact notification channel depends on the type of update and the notification settings available to the client.

Not necessarily. Delivery and installation depend on the product and order arrangement. For managed projects, logistics and installation are handled according to the agreed project scope.

An account can give you access to features such as your orders, wishlist, project information, documents, conversations and other personalised services.

Yes. A successful payment is reflected in the order or payment process and the relevant confirmation details are provided.

Yes. Professional installation is part of the broader service we provide for suitable products and projects.

Yes. Budget is an important part of planning and helps us determine the appropriate products, materials and scope of work.

Yes. Some products are made to order, and the product information indicates this where applicable.

Where removal is included in the agreed installation arrangement, it can be handled as part of the installation process.

No. You can come to us with a clear vision, a few references or simply a space that needs work. We can help shape the direction from there.

We source locally and internationally depending on what the project requires. The priority is finding pieces and materials that suit the design, specifications, quality expectations and budget.

Compare the listed dimensions with the available space. For important pieces, we recommend confirming measurements before ordering.

It depends on whether the item is already available, being made to order or being sourced internationally. We provide a more specific timeline once the order details are known.

Yes. Custom and bespoke work can be arranged for projects that require something beyond standard products.

That depends on the product. We may be able to source it again, place it on order or recommend a suitable alternative.

For Revamp managed projects, delivery is handled as part of the project arrangement. For consultant tier projects, delivery costs are discussed with the client based on the specific requirements.

Yes, for projects where you engage us for the complete service. This can include design, sourcing, procurement, logistics, project management and installation.

Yes. We work with architects, interior designers, developers, hospitality businesses and other professionals, including through our trade offering.

Not automatically for every purchase. It depends on the product, project scope and agreement.

Start by telling us about the space, what you want to achieve and where you are in the process. We can then recommend the appropriate service and next step.

Contact us as soon as possible and provide photographs and the relevant order information. We will assess the issue and advise on the next step.

The price depends on the design, dimensions, materials, finish, construction requirements and other project factors. We provide a quotation once the specifications are clear.

Installation may need to be rescheduled until the site is ready and safe for the work to be carried out.

Depending on the order, it may simply be delivered or may also include installation. The agreed fulfilment arrangement determines what happens next.

There is no single timeline for every project. Duration depends on the size of the project, design requirements, procurement, product availability and installation.

The timeline varies according to the complexity of the piece, materials, production process and installation requirements.

We use the consultation to understand the space, your needs, preferred direction, priorities and scope of work. It also helps us establish what kind of support the project needs.